Posted: 17-Oct-2020
Senior VIP Banking Officer
Foreign Trade Bank of Cambodia (FTB)

FTB is Cambodia's first and foremost bank. It is a private commercial bank and has been providing customers with safe and reliable banking services for 40 years. The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations. In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006 On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB. The Bank's Memorandum and Articles of

Phnom Penh
Working time
Full Time
Closing Date

Job Description

Customer acquisition for VIP deposit product. Assign sales meeting through the introduction of VIP banking products, manage existing customer portfolio, new FUM growth, and new customer
Leverage existing customer relationship to maximize cross-selling product
Ensure that the highest quality of service is offered in the VIP premises at all times.
Leverage portfolio profit by retaining profitable business and influencing pricing, customer behavior, cross-sell
Effective handling of customer issues and complaints
Ensure you and your team are aware of and compliant with FTB’s policies and procedures at all times. Maintain accurate records.
Identify potential risks and put appropriate mitigation plans in place.
Prevent and/or minimize frauds, forgeries, and losses.
Conduct spot compliance and security audits to ensure staff operates above minimum service standards.
Champion the implementation and sustainability of the VIP Service Proposition.

Job Requirements

Bachelor’s Degree in banking or related field.
Three years’ experience with demonstrated superior performance in managing a team of customer service specialists.
Sales skills and understanding of sales culture preferably acquired in the Financial Services Sector.
Extensive supporting business development planning, documentation, and implementation.
Demonstrated high level interpersonal and communication skills.
Thorough knowledge of bank procedures, products, and services.
Demonstrated staff management experience.
Good planning, problem-solving & organizing skills.
A strong desire to work in a team and deal with the challenge
Computer literacy and English language proficiency

Contact detail
Contact Name : HR Department
Address : Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
Phone : 023862111
Email :

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