Posted: 17-Oct-2020
Manager, Digital Products and Services
Foreign Trade Bank of Cambodia (FTB)

FTB is Cambodia's first and foremost bank. It is a private commercial bank and has been providing customers with safe and reliable banking services for 40 years. The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations. In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006 On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB. The Bank's Memorandum and Articles of

Phnom Penh
Working time
Full Time
Closing Date

Job Description

Oversees performance and productivity of digital products and services office to promote fee income; ensure effective management with branches and Customer Care Center in communicating digital products and services campaigns, business support, and development or improvement of business/operation processes, policies, and guidelines.
Allocates resources to support new/existing digital products and services development or customization projects.
Manage clearing and settlement with partners, card schemes, 3rd parties, and regulators and liaise with them to resolve issues and expand business and coverage.
Supervises dispute resolution and customer complaints with regards to utilization of digital products and services with relevant parties including reporting to competent authorities.
Proposes operation action plans and business strategies to senior management to achieve long term business growth and sustainability of digital banking department.
Liaise with concerned departments and business units to successfully rollout digital products/services to the market while ensuring compliance and instant risk mitigation.
Provide regular and ad hoc trainings on new/existing digital products/services to sales teams, branches, customer care center card center, and other need-to-know employees.

Job Requirements

At least tertiary qualification in business, finance, management, or related fields.
At least 5-year experience in banking field with track records in product/service UAT, process and policy development, launch, implementation strategies, clearing and settlement with card scheme and partners.
Good team member and leader with ability to build up rapport with departments and business units across the bank.
Result-oriented personality with motives to drive and achieve defined targets.
English proficiency, excellent interpersonal, writing and oral communication skills, ability to work under pressure, and excellent computer literacy, e.g., MS applications, and other computer programs.
A strong desire to work in a team and deal with challenge.
Good organizational skill, time management, and team building.High initiative, commitment, good communication and problem solving skills.

Contact detail
Contact Name : HR Department
Address : Phnom Penh Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh
Phone : 023862111
Email :

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