Posted: 21-Apr-2021
Retail Support Officer
Smart Axiata Co., Ltd.

Smart Axiata Co., Ltd., Cambodia’s leading mobile telecommunications operator, currently serves 8 million subscribers under the ‘Smart’ brand. Smart Axiata is part of Axiata Group Berhad, one of Asia’s largest telecommunications groups.

Smart is at the forefront of mobile technology advancement in Cambodia. Smart was the first network to introduce 4G LTE in 2014, 4G+ in 2016 and 4G+ with HD Voice (VoLTE) in early 2017. In mid-2017, Smart introduced cutting-edge 4.5G, manifesting its data leadership position in Cambodia. Smart also provides 2G, 2.5G, 3G and 3.75G mobile services as well as international roaming across more than 190 countries. Its extensive nationwide network coverage stretches to more than 98% of the Cambodian population.

The company is also rapidly transforming itself into a digital lifestyle brand, having introduced many innovative offerings and lifestyle entertainment value propositions. This includes various international partnerships, with brands as diverse as Universal Music, Apple, Facebook and iflix, as well as digital services including SmartLuy, Smart Insurance, SmartPay, Smart Music and SmartNas. Smart aspires to become Cambodia’s Digital Champion, while playing an active role in socio-economic growth.

The company’s workforce consists of more than 1000 local and foreign experts. Smart is committed to its customers, employees and the people of Cambodia, in delivering its promise of enriching their lives through world-class networks, exceptional digital experiences and through significant corporate social responsibility engagements.

Location
Phnom Penh
Working time
Full Time
Closing Date
21-May-2021

Job Description

Job Purpose
To conduct the academic and training program for all customer service agents nationwide in order to improve product knowledge and skills.

To provide general support to all Smart Shops nationwide.
• Weekly & Monthly report Sales Performance
• Daily Sales Handset & Smart @Home
• Spot Check retail shop in central to improve customer experience
• Spot check and report to retail manager in found anything to be fixed for province
• Distribute SIM/ SC/ Devices and other POSM material in retail shops in PP.
• Handing retail support warehouse and prepare all material in properly.
• Sim cards/SC monthly stock allocation.
• Device/ Smart @Home weekly and monthly stock allocation.
• Distribute SIM/ SC/ Devices and other POSM material in retail shops in PP.
• New device arrival record, Promotion record
• All marketing material (POSM) for Smart shops record
• Handing retail support warehouse and prepare all material in properly
• Control stock in, out security device and testing to be ready for Smart Shop.
• Camera checking activity and spot check in Smart Shop, then report to Retail Support Supervisor and Retail Manager(s) something abnormal.
• Research and prepare document for training – keep update.
• Conduct training/briefing to new FOAI on the product knowledge, policy in retail and survey after the training.
• Prepare prepaid and testing in monthly to ensure the quality of product knowledge.
• Spot check and report to retail manager in found anything to be fixed for province.
• Be able to go to any provinces to conduct the training
• Complete all the assigned tasks by the Retail Support Supervisor as per management decision

Job Requirements

• MBA or BA degree in Business Administration/ Human Resource Management
• High motivation and ability to work independent
• MBA or BA degree in Business Administration/ Human Resource Management
• High motivation and ability to work independent
• Strong computer skills (Microsoft office)
• Good communication with all related departments
• Fluently in English and Khmer both writing and speaking
• Strong management and leadership skill
• Good at delegation, coaching, training, sharing & explaining...etc

Contact detail
Contact Name : Namheang
Address : No464 A, Monivong Blvd, Sangkat Tonlebasac, Khan Chamkarmoan, Phnom Penh
Phone : 010203922

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