Posted: 21-Apr-2021
Specialist, Customer Service
Manulife(Cambodia) PLC

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Clients look to Manulife for strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our international network of employees, agents and distribution partners offers financial protection and wealth management products and services to millions of clients. We also provide asset management services to institutional customers. At the end of June 2016, we had US$718 billion in assets under management and administration, and in the previous 12 months we made more than US25.4 billion in benefits, interest and other payments to our customers. Our group of companies operates as Manulife in Canada and Asia and primarily as John Hancock in the United States. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

Location
Phnom Penh
Working time
Full Time
Closing Date
21-May-2021

Job Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Specialist, Customer Service with the resources to solve critical problems for the future of our business, which is why we need you.

The successful incumbent is responsible to formulate effective recruitment strategies and programs to recruit high-quality insurance advisers and achieve company's distribution growth objective.

What motivates you?
• You obsess about customers, listen, engage and act for their benefit 
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters 
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone

On the job you will:
• Handle complaints and enquiries from walk-in customers and IA/IS, and to ensure that all pending, complex cases and complaints are escalated to supervisor/manager and complaint coordinator on timely basis.
• Working closely with customer and IA/IS on policy change request submission, verify and input into the system.
• Frequently follow-up with IA/IS to ensure the pending POS change submissions are completed on time
• Handle other disbursement to client such as surrender value, cash coupon withdrawal, policy Not Taken, and maturity benefits
• Frequently follow-up with IA/IS to clear outstanding amount in policy suspense
• Contribute to the team KPI on Policy Change and Policy reinstatement to ensure the team deliver base on service level turn-around time.
• Sending correspondence document to customer
• Perform other tasks as assign from line manager

Our commitment to you
• Our mission; to be a part of making Decisions Easier and Lives Better
• A leadership team dedicated to your growth and success 
• A bold ambition and set of goals to be a leader in driving transformation in our industry 
• Our best. Every day. 
• We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”. 

Job Requirements

We are looking for someone with: 
• Bachelor’s degree in business, Finance or related field is preferred
• Proficient in relevant computer applications (MS word, Excel …)
• Requires 1 – 3 years of experience in customer service

Nice to Haves: 
• Superior listening, verbal, and written communication
• Ability to handle stressful situation and appropriately
• Teamwork, focused, results driven, professional maturity, and self-confidence
• Work efficiently and accurately and able to work under pressure and independently, a team player who is self-motivated and able to work independently with minimal supervision
• Have a strong character and able to consider and advice on the consequences of various courses of action
• Detail oriented with patience on detail paper works and record setup in system
• High comfort level working in a diverse environment Self-motivated, able to work independently, possess good inter-personal communication skill and a dynamic team player

Contact detail
Contact Name : Ms. Rathana Hout
Address : 14th Floor, TK Central, No. 12, Street 289, Sangkat Boeung Kak 1, Khan Toul Kork, Phnom Penh. Kingdom of Cambodia
Phone : 023965965
Email :

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