Posted: 12-Oct-2017
Technical Service Officer (Chinese Speaker, PP & SHV)
EZECOM
Location
Phnom Penh
Working time
Full Time
Closing Date
27-Oct-2017
RESPONSIBILITIES
  •     Install internet connection and other communication connections for customer following to procedures;
  •     Resolve technical issues for customers on the phone and by visiting the customer’s site;
  •     Keep records of service to customers;
  •     Keep track of company stock/equipment and property;
  •     Escalate and report issues and concerns to supervisor and manager as required;
  •     Perform professional communication with customers by face to face, on the phone and email;
  •     Provide details of potential customers or upgraded sales leads to the Sales Team;
  •     Follow up processes, policies, and procedures;
  •     Any other related tasks as assigned from time to time by Manager.

REQUIREMENT
  •     Bachelor Degree in Computer Science or other related fields;
  •     At least one year-experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fibre Optic and other internet related technologies;
  •     Experience with common computer operating systems and Internet related Applications eg; Microsoft Windows, Internet Explorer, Emails;
  •     Flexible to work on rotating schedule and travelling to work at the fields;
  •     Be good at speaking and writing in English;
  •     Be good at communication, initiative, patient, and problem solving;
  •     Residential candidates are prioritized.

Contact detail
Contact Name : EZECOM
Phone : 077973639
Email :

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