Posted: 10-Nov-2017
Customer Service
HR Consultant
Location
Phnom Penh
Working time
Full Time
Closing Date
30-Nov-2017

RESPONSIBILITIES




  • Handle
    the customer question, complaints and billing with the highest degree of
    courtesy and professionalism.

  • Offers
    alternative solutions where appropriate with the objective of retaining
    customer's benefits.

  • Handle
    work transactions in connection with activation of new customer accounts
    in BS2 system.

  • Answers
    customer requests or inquiries concerning services, billing, claims, and
    reports problem areas.

  • Responsible
    for improving customer retention through programs and service provided to the
    Customer.

  • Make
    recommendations according to customer’s needs on features, accessories,
    and upgrades service plan.

  • Respond
    to customers in a polite and courteous manner, especially in stressful
    situations.



REQUIREMENT




  • Bachelor's
    degree graduated.

  • At
    least 1 years working experienced with related field.

  • Language
    proficiency in English, Chinese speaking ability is an advantage,

  • Good
    computer knowledge – MS Office.

  • Experience
    with ISP/telecom/IT market is advantaged.

  • Previous
    customer relation (telephone support) experience.

  • Excellent
    telephone manner.

  • Strong
    customer focus with experience with superior negotiation skills and
    billing skills.

  • Excellent
    interpersonal skills.



 



 


Contact detail
Contact Name : HR Consultant
Address : Address: # 23 D, St 11 Az , Sangkat Touk Tla , Khan Sen Sok , Phnom Penh Cambodia
Phone : 093829993
Email :

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